Building a picture of how and who in your organisation are the "consumers or customers" of your ICT services assists with highlighting who will be impacted by future change.  Linking applications to functions and teams will also highlight the "cost" of ICT delivery to individual Departments - a useful data point when considering future investment decisions - i.e. which part of the organisation is already under or over-served with ICT support compared to other areas?

The Organisation Designer has a few key sections.

  • Applications
  • Virtual Infrastructure
  • ICT Infrastructure Environment